Here is a Return & Refund Policy tailored for your company Webfluence, which sells digital products such as Elementor kits, ChatGPT tools, premium reels, and eBooks:
Return & Refund Policy
Effective Date: [Insert Date]
Thank you for shopping with Webfluence. Because we sell non-tangible, digital goods, we maintain a strict policy on returns and refunds to protect our content and creators. Please review the terms below carefully.
📦 Digital Product Nature
All products sold by Webfluence — including but not limited to Elementor packages, AI tools, eBooks, social media assets, and digital downloads — are non-returnable due to their digital format.
Once a product is downloaded or accessed, it is considered “used,” and we cannot offer refunds for reasons like change of mind, mistaken purchase, or product incompatibility.
✅ Eligible Refunds
Refunds may be issued only under the following exceptional conditions:
- Corrupt or Inaccessible Files
- If the files are damaged, incomplete, or not functioning as advertised and we are unable to resolve the issue within 3 business days.
- Duplicate Payment
- If you were charged twice or made a duplicate purchase by mistake.
- Incorrect Product Delivery
- If you received a product significantly different from the one described or ordered.
🚫 Non-Refundable Cases
Refunds will not be granted for:
- Change of mind or mistaken purchase
- Incompatibility with your software/platform (please read the product description carefully)
- Failure to download or access due to internet issues or user error
- Discounted or promotional products (unless proven faulty)
🕒 Refund Request Window
To be eligible for a refund, you must contact us within 7 days of your purchase.
📝 How to Request a Refund
Please email us at support@webfluence.in with the following details:
- Your order ID
- Date of purchase
- Product name
- Detailed explanation of the issue
- Screenshots (if applicable)
We will review your request and respond within 3 business days.
💬 Support First Policy
Before processing any refunds, our team will attempt to resolve the issue via support. If the issue cannot be resolved, we will proceed with a refund per the conditions above.
🔒 Payment Disputes
If you initiate a payment dispute or chargeback without contacting us first, we reserve the right to terminate your access to all purchased products and may block future purchases.
📩 Contact Information
Webfluence
Email: [support@webfluence.in]
Website: [https://webfluence.in]
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